Tenant Information

ARE YOU READY… Before you begin your Search:

We suggest that you familiarise yourself with Aspire Estate Agents application process before you even begin your search. This way you can check legibility, prepare copies of all relevant documents and understand what is required to ensure your application is submitted in full with the best possibility of being successful.

What is required of me:

Basic personal details

Details of your current and past addresses

Next of kin contact details

Details of rental history including rental references

Personal and professional references

100 points of identification:
Drivers license, passport, 18+ card, birth certificate (50pt each)
Bank/credit card, phone/electricity account statement (25pt each)

Employment details or proof of income

Last two pay slips

Centerlink documentation

Bank statement showing savings or large lump sum deposits

Accountant’s details for all Business Owners

Making sure your income supports the weekly rent per week and providing evidence

Being up front with the Agent with any issues that may have arisen from previous Agents

Ensuring you have 6 weeks up front ie: x4 weeks bond and x2 weeks rent

It may mean you will be required to take time off work to sign a lease, view a property.


Now we are ready to start looking for that Property:
This is the next most important step in the rental process. Finding the ‘right’ property is a decision that will affect you for the entirety of your lease. So it’s important that you choose carefully and understand your exact requirements you will need to be comfortable during your Tenancy.

All you need to do is go to http://www.aspireestateagents.com.au/search/rentals/ and enter any criteria you may have. Most people will narrow down their search by rent price, suburb, number of bedrooms, number of bathrooms and number of car parks.

Once you’ve found one, or a handful of properties, that you’re interested in, it is a requirement that you inspect the property before you can apply. You may also have someone view the property on your behalf.


Inspecting the Property:
Making a time to inspect a property with Aspire Estate Agent couldn’t be easier!

Email: mailto:sunshinecoastrentals@aspiremail.com.au

Call: Kate Wilson on 0490 339 295

In both cases you will receive a confirmation email, providing the time and date of the inspection with an application form attached.

Alternatively, you can log your enquiry through the property on our website or realestate.com.au


Handing in your Application:
Once you’ve found and inspected a property that you are satisfied with, the next step is to submit a tenancy application.

In order to complete your application you will need to provide us with the following:

Basic personal details

Details of your current and past addresses

Next of kin contact details

Details of rental history including rental references

Personal and professional references

100 points of identification:
Drivers license, passport, 18+ card, birth certificate (50pt each)
Bank/credit card, phone/electricity account statement (25pt each)

Employment details or proof of income

Last two pay slips

Employment contract

Letter of parental support

Bank statement showing savings or large lump sum deposits

There are a number of ways to submit your application. You may hand it in at the property inspection, you may hand it to the Property Manager, email or fax it through.


What we do with your Application:
What we do is really quite simple...

1. Firstly we check that we’ve received all application forms from everyone wishing to apply with you.

2. We then make sure that you’ve filled out absolutely everything we need on our end, and that we’ve received all your documentation (the process will not start until we have all of this information required to complete your application).

3. We’ll then cross reference your identification to make sure that all the details provided line-up correctly.

4. We then do a basic affordability test for all people applying on your lease.

5. We’ll then contact your employer and ensure that your employment and income details are correct.

6. We then screen candidates through a rental database to ensure that we’re fully aware of any discrepancies from the past.

7. Once we have compiled all this information, we'll contact the property owner who'll make the final decision on which application to progress.

8. We will then contact the successful applicant (one person only on a multiple application) and organise a time to sign the lease.

9. Once the lease has been signed, we will notify unsuccessful applicants.


How Long Does It Take To Process An Application?
As your application is a high priority, our office will endeavour to have an answer to you within 48 hours (just remember if you have not completed your application in full and we require further information to complete the time will increase from 48 hours). If your application is approved, you will be required to pay a minimum of 2 weeks rent to secure the property within 24 hours. Once paid, this amount is non-refundable.


You’ve been approved!! Now what….
Once you have been accepted for a property we will make an initial phone call to advise that your application has been successful and to arrange a time for you to come and sign the lease. In order to secure the property we require all individuals who will be on the lease to visit us within 24-48 hours of being approved so that we can stop advertising the property. Remember it is your responsibility to make time to attend the sign up, all applications must be present.

When you meet with us we will carefully explain the details of the lease including our expectations and obligations. As we need to explain all your tenancy details thoroughly, please allocate up to 45 minutes for your tenancy induction. We will also explain our zero tolerance policy for late rent payment, the bond lodgement process, action for emergency repairs and help to arrange payment methods through our DEFT payment system if necessary. At this point you will be required to sign the lease, pay two weeks rent in advance and pay the agreed bond amount (the equivalent of four weeks rent in most cases).

Please make all Bank Cheques/Money Orders out to Aspire Estate Agents.

(WE DO NOT ACCEPT PERSON CHEQUES)


What is Bond and why do I have to pay it?:

A rental bond is a sum of money that tenants are required to pay to cover any unforeseen problems. This can cover; unpaid rent, damage to property by tenants and cleaning should the property be left in an unsatisfactory condition.

A bond is typically the equivalent of four weeks rent but this can vary in some instances. When paying your bond for a property, you must have the correct amount in the form of a separate money order or bank cheque.

Further Bond Details (QLD)
Shortly after moving into a property the Residential Tenancies Authority (RTA) will mail-out a bond receipt to the address on the bond lodgement form. This money is held by the RTA for the entirety of the tenancy and released, or reallocated upon vacating.

If the agent and tenant agree on the bond to be refunded, they will together submit a bond refund request form to the RTA. Once this is complete, you will be refunded the agreed amount as directed by the form. This is typically processed inside of 14 days. If the tenant and agent disagree on the return of the bond, you may file a dispute to the RTA with 14 days of the initial claim. If the claim by the property owner is more than the bond paid, you may be ordered to pay the extra amount.


Prior to Moving Day - Utility Connections
It is a tenants responsibility to ensure power, gas, phone and internet has been connected into your name.


Changing Your Address
Be sure to update your address where necessary. This might include; Department of Transport, banks, superannuation funds, schools, work and so forth.

Please also ensure you advise us of your new home phone number and PO Box if applicable.


Property Condition Report
Please ensure that you return your signed/amended copy of your property condition report to us within 3 days of the tenancy start date. If this is not returned, please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.


IMPORTANT! Tenant Contents Insurance
It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages, etc), then your goods and possessions are not insured by the owner.

Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owner’s insurance.

Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owner’s insurance will not cover your fridge/freezer goods.

Example Three: A storm blows a tree onto the house and in the process, your belongings are damaged. The owner's insurance will not cover your possessions.

Don’t wait for something to happen call your own personal insurer today and get it sorted!